(E-shop T)

Terms and Conditions

1/ General Provisions

These General Terms and Conditions (hereinafter referred to as T) apply to purchases in the
online store https://www.tepfactor.cz/cze/products/poukazy/ and further
define and clarify the contractual relationship between the parties to the purchase agreement of the company
TEPfactor 1. s.r.o., with its registered office at Petra Bezruče 1776, Kladno, 272 01, ID No.:
28388208, a company registered in the Commercial Register maintained by the Municipal Court
in Prague, Section C, Insert 261476, as the seller on the one hand, and on the other hand
the buyer – a customer of the online store. As such, they are
an integral part of the purchase agreement between the seller and the buyer.

Contractual relations between the seller and the buyer are concluded in accordance with the
legal order of the Czech Republic. Contractual relations not regulated by the terms and conditions
are governed by Act No. 89/2012 Coll., the Civil Code, as amended
(“Civil Code”). If the contracting party is a consumer, relations
not regulated by the terms and conditions that apply to consumers are governed by the
Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as
amended (“Consumer Protection Act”).

2/ Ordering Goods and Conclusion of the Agreement

Goods can be ordered through the e-shop of TEPfactor 1.,
s.r.o. An order represents the buyer’s proposal to conclude an agreement, the
subject of which will be the delivery of the goods specified in the order, under the conditions stated therein and in
these T

A condition for a valid electronic order is the completion of all
prescribed data and requirements specified in the order form.
Submitting an order is binding! An email accepting the order will be sent to the email address provided in the order
within 48 hours. The order is also
a proposal for a purchase agreement, where the purchase agreement itself is concluded upon delivery of the
confirmation email from the seller.

The seller reserves the right to refuse the buyer’s order in some cases
(e.g., goods are out of stock, unauthorized order, goods are no longer
manufactured, the buyer orders a large quantity of goods, etc.) and not to conclude the purchase
agreement.

Depending on the nature of the order (quantity of
goods, price, shipping costs, distance, etc.), the seller is always entitled to ask the buyer for
authorization of the order in a suitable manner, e.g., by phone or in writing.
If the buyer refuses to authorize the order in the requested manner, the order is
considered invalid.

3/ Payment Terms

Prices listed on the website www.tepfactor.cz include the relevant
VAT rate and are valid at the time of ordering. The seller reserves the right to
printing errors and price changes in the event of changes in exchange rates, a significant
increase in inflation, or significant changes in supplier conditions for manufacturers
and other suppliers of goods. The purchase price will be considered paid
only upon the crediting of the entire purchase price to the seller’s account or payment in
cash upon receipt of the goods (at the seller’s cash desk or upon delivery of goods
by cash on delivery). The seller reserves the right of ownership to the goods until
full payment of the purchase price. The invoice issued on the basis of the purchase agreement
between the seller and the buyer also serves as a tax document and delivery
note. The price of shipping and postage will be added to the price of the goods (see Shipping
and Postage). Delivery of vouchers in electronic form is free of charge.

4/ Delivery Time

For goods paid for by bank transfer, the delivery period begins only
from the full payment of the purchase price, i.e., from the crediting of the relevant amount to the seller’s
account. Goods are sent electronically as soon as the relevant
amount is credited to the seller’s account. The delivery period may be extended
reasonably according to the circumstances if the delay is caused by force majeure or
circumstances not caused by the seller. In the event that the ordered goods are
not in stock or cannot be delivered to the carrier within 14 days, the seller will notify the
buyer of an alternative delivery date or offer another comparable product. In
this case, however, the seller will request the buyer’s prior approval; otherwise, the purchase agreement is cancelled and the buyer is not entitled to any compensation for
damages.

5/ Shipping and Postage

In the case of electronic vouchers sent electronically, postage is not
charged.

Overview of possible payment methods and their prices:

bank transfer: 0 CZK

online payment: 0 CZK

6/ Consumer’s Right to Withdraw from the Agreement

A buyer who is a consumer has the right to withdraw from the agreement within 14
days of receiving the performance, if the agreement was concluded remotely
(internet), without giving a reason and without any penalty. If the
buyer decides to exercise this right, they must send the withdrawal from the agreement to
TEPfactor 1., s.r.o. no later than the 14th day after receiving the goods, in writing to
obchod@tepfactor.cz, including all general requirements. The termination of the agreement must include the EAN code of the voucher, which will
become inactive and its further use will not be possible.

7/ Validity of Vouchers

The voucher has a specific validity period, which is stated on each specific voucher.
Upon expiration of this validity period, the recipient loses the right to use the gift voucher
with the partner. As a result, the seller becomes entitled to a contractual
penalty in the amount of the paid price as a penalty for the recipient’s failure to
use the goods under the specified conditions in accordance with these T During the
validity of the voucher, the recipient of the goods may apply the value of the voucher to another
experience of their choice from the current offer. The current offer of experiences is
listed at https://www.tepfactor.cz/cze/products/poukazy/. The validity of the vouchers
does not change in any way. The voucher cannot be exchanged for money. The contractual penalty for
non-use of the voucher is 21%.

8/ Personal Data Protection

The seller fulfills its information obligation towards the buyer within the meaning of Art. 13 of Regulation (EU) 2016/679 of the
European Parliament and of the Council on the protection of natural persons with regard to
the processing of personal data and on the free movement of such data, and repealing
Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as
“GDPR”) related to the processing of the buyer’s personal data for the
purposes of fulfilling the purchase agreement, for the purposes of negotiating the purchase agreement, and for the purposes of
fulfilling the seller’s public law obligations through a separate document.

The buyer may ask the seller for an explanation of how their personal data
is processed and request that the seller or processor rectify the situation. If the buyer requests information about the processing of their personal
data, the seller is obliged to provide this information.

The buyer has the right to access their personal data, the right to correct it,
including other legal rights to this data. Personal data can be
removed from the database based on the buyer’s written request. Buyers’ personal data
is fully secured against misuse. The seller does not pass on buyers’ personal data
to any other person. Exceptions are external
carriers, to whom buyers’ personal data is transferred to the minimum
extent necessary for the delivery of goods.

Individual purchase agreements are archived by the seller after their conclusion,
in electronic form, and are accessible to the buyer upon request. Consent to the
processing of personal data in the full scope according to this article is not a condition
that would in itself prevent the conclusion of a purchase agreement.

9/ Dispute Resolution

The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000
20 869, internet address: http://www.coi.cz, is competent for the out-of-court settlement of consumer disputes arising from the purchase agreement. The online dispute resolution
platform located at the internet address
http://ec.europa.eu/consumers/odr can be used to resolve disputes between
the seller and the buyer from the purchase agreement. The European Consumer Centre
Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet
address: http://www.evropskyspotrebitel.cz, is the contact point under
Regulation (EU) No. of the European Parliament and of the Council 524/2013 of 21 May
2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No.
2006/2004 and Directive 2009/22/EC (Regulation on consumer
ODR). The seller is entitled to sell goods on the basis of a trade
license. Trade inspection is carried out within the scope of its competence by the relevant
trade licensing office. Supervision of the area of personal data protection is exercised by the Office
for Personal Data Protection. The Czech Trade Inspection Authority exercises, within a defined
scope, among other things, supervision over compliance with Act No. 634/1992 Coll., on Consumer
Protection, as amended.

10/ Other Provisions

These terms and conditions apply to the extent and in the wording stated on the
seller’s website on the day the electronic order is sent,
unless otherwise agreed in writing between the parties. By sending
an electronic order, the buyer accepts without reservation all provisions of the
terms and conditions in the version valid on the day the order is sent, as well as the
price of the ordered goods valid on the day the order is sent (including any
shipping and transport costs) listed in the price list on the website,
unless demonstrably agreed otherwise in a specific case. By sending the
order (proposal for a purchase agreement), the buyer is irrevocably bound for the period set for the delivery of the
goods.

These terms and conditions are valid from 1.11.2019. The seller reserves the right to
change these terms and conditions in the event of a change in any related
legal regulations or in the event of a change in case law concerning the contractual
relations regulated by these terms and conditions.