FAQ

What should I wear?

Whatever you feel most comfortable in. You don’t need sportswear—just wear something comfortable that allows you to move around easily.

Do I need sports shoes?

Not at all. You can come in the shoes you arrive in. If you prefer, you can take them off and play in socks or even barefoot. The entire venue is carpeted.

Do I need to be fit?

No. Although the game may look physically demanding at first, it’s designed for everyone. You can help each other with every challenge, and you’ll be able to choose from three difficulty levels. If a particular challenge doesn’t suit your group, we can also adjust how many team members need to participate actively.

Can you store my large luggage?

Yes, of course—and it’s completely free of charge.

Will I embarrass myself?

Not at all. TEPfactor isn’t about being the strongest or the most athletic. Every team tackles the challenges at its own pace, and most people spend the game laughing. Nobody is judging you—the goal is to enjoy the experience together.

Will I be able to do it?

Absolutely! The game is designed to be enjoyable for both experienced players and complete beginners. If you get stuck, our staff will be happy to help.

How do I get there?

You’ll find us on Vodičkova Street in the centre of Prague.

• Metro: Můstek (Lines A & B) or Muzeum (Lines A & C)
• Tram: Václavské náměstí stop (Lines 5, 6, 9, 14, 20, 23, 24, and night trams 91, 92, 94, 95, 96)
• By car: Detailed directions are available in the Contact section.

Will we finish before closing time?

Yes. Our last booking slots are scheduled so you’ll have enough time to enjoy the game without rushing.

Is the game safe?

Yes. Safety is our top priority. Our staff are fully trained and always available to assist you if needed. You’ll never be asked to do anything that makes you uncomfortable.

How much does it cost?

You only pay for the time you actually play.

• Adult: CZK 599 per hour
• Child: CZK 499 per hour
• ISIC card holders receive a 20% discount on their own admission (the discount does not apply to the entire team).

Be sure to check out our e-shop too—you may find even better deals there.

Do you have showers?

Not yet—but they’re in the plans. ????

What are your opening hours?

You’ll find us on Vodičkova Street every day from 9:00 AM to 9:00 PM.

Do you have air conditioning?

Yes. The entire venue is equipped with ventilation, and we also use air conditioning during hot weather.

How many players do we need?

Just two players are enough. The more people you bring, the more fun it is—but you’ll have a great time as a pair too.

Why are gift vouchers for 3 hours when the average game lasts 3.5 hours?

The average time to complete the entire game is around 3.5 hours, but every team is different. Some groups finish in just two hours, while others prefer to take their time.

A 3-hour gift voucher is designed to cover most of the experience. If you play longer, you simply pay for the additional time on-site. Please note that unused time is non-refundable.

Is TEPfactor really for everyone?

Yes. The game combines four types of challenges: physical, logical, skill-based, and patience-based. Not every player has to complete every challenge.

If someone is pregnant, has a medical condition, an injury such as a sore knee, or simply prefers not to take part in certain physical challenges, we can customise their game chip so the system won’t require them to participate in those activities.

They can still be a full member of the team by helping solve challenges, planning strategy, or cheering on the others.

If you’re unsure whether the game is suitable for you, just get in touch. We’ll be happy to discuss your situation and find the best solution together.

What if we don’t enjoy the game?

No need to worry. We offer a Satisfaction Guarantee.

If you decide within the first 30 minutes that the game isn’t for you, you can end your visit and no one in your team will have to pay.

If you paid in advance through our e-shop, we’ll refund your payment in full.